Modern dynamic world needs specific competences both from managers and employees. There are: psychological hardiness, creativity, team work that is based on win –win principle, ability to mitigate and deal with conflicts, drawing conclusions from mistakes and introducing innovative solutions. Ability to gather, process and properly use information in a systematic and multi aspect way is also very important. These competencies are based on the new business reality often called VUCA that is characterized by: Volatility, Uncertainty, Complexity and Ambiguity.
Program:
I. VUCA Word as a managerial challenge - introduction
- What is VUCA world?
- VUCA in procurement
- What managerial and peer competencies are essential in modern reality?
- Organizational culture in VUCA world
II. Communication as a condition for effective cooperation
- Communication from different cognitive styles and personal characteristics perspective
- Mechanisms and cognitive errors in the communication
- Taking care about proper communication flow as a key managerial activity
- Pro activeness in the communication – how each employee should act?
III. Conflict - meaning what?
- Christopher Moor conflict cycle – conflicts typology
- Modern approach towards conflict
- Using Transactional Analysis (TA) models to understand conflict and searching for effective solutions (transactions analysis - course and character of communication, psychological games, discounting problems and its consequences)
IV. Managing team relations according to Transactional Analysis concept
- Personality Model PAC (Parent – Adult – Child)
- Analysis of transactions in the team
- Managerial role in building Adult – Adult relations
- Personal and team Egogram – how to build relations based on partnership and respect?
IV. Work situations stress control
- Most often reasons of stress at work
- Coping and mitigating stress situations
- Easy techniques to unlock stress
V. Motivating diverse teams
- Working with Millennials
- Working with multigenerational teams
- Brain sex in management – facto and myths about sex differences in working environment
Duration of training: 2 days