Cooperation with internal customers is often described by representatives of procurement departments as difficult or a real challenge. It is not without reason that communication, building relationships, focusing on cooperation and the ability to resolve conflicts are becoming more and more essential skills for representatives of the procurement function. Our unique training combines knowledge in the field of psychology with tools and analysis that facilitate building contact within the organization. Training participants will gain, among others knowledge of: effective communication in conversations with internal stakeholders. They will increase the skills of dealing with a difficult internal client, dealing with conflict situations, and influencing the internal client. During the training, we also discuss a number of tools facilitating cooperation in the organization, eg RACI matrix, stakeholder analysis, 5W technique, active listening tools, feedback models, conflict resolution strategies. During the training, participants work on real situations that arise in contact between representatives of procurement department and internal customers.
Program
I. Building a positive image of the buyer in the organization
- Who are your internal customers?
- Internal Clients mapping
- Understanding the needs of stakeholders
- Trust-building behaviors
II. Building credibility through effective communication
- Effective communication tools
- Techniques of effective influence on an internal client
- Optimal communication in the light of Organizational Transactional Analysis
- Recognition marks (strokes) and discounting
- Games in organization
- Intercultural communication
III. Effectiveness in difficult situations with clients. The practice of assertive communication
- Feedback. Principles for constructive criticism
- Responding to criticism effectively
- Dealing with a dissatisfied internal client
- Social Styles – how to communicate effectively with representatives of different social styles
- Managing a conflict with an internal client
- Working with a resistance of an internal stakeholder
- Collaborative behavior principles
IV. Summary
- Recognition of own strengths and improvement areas
- Personal Improvement Map
Participants about our training:
“Comfortable atmosphere, many practical examples, comprehensiveness”
“I liked the atmosphere, the competences of the trainer, the way of conducting the training”
“I enjoyed a look from a broader perspective on the work of the internal client, that he/ she is also human and is not infallible”
“Substantive topics, work on practical situations”
“I recommend this training, because it opens the eyes and organizes knowledge. It is useful both professionally and in terms of personal development”.
“Knowledge was presented in a very interesting way, combination of theory and exercises”
“Great substantive knowledge, interesting, real life exercises”
“Engaging and specific training topic”
“High substantive level”
“I believe that I will be able to implement the tolls resented on the training in my daily work”.
Duration of training: 2 days
Big Fish trainers who provide hard purchasing knowledge are active professional people associated with procurement for over 20 or more years. They have experience in large international organizations, managing procurement on the regional or global scope. Experts cooperating with us have experience in managing both indirect and direct categories. Big Fish training, in addition to pure purchasing knowledge, contains elements that increase soft skills. We will provide clients who are interested in our services with full profiles of trainers dedicated to a given training program.