The specific role of the procurement department, which is at the interface between internal customers and suppliers, requires buyers to be able to manage conflicts efficiently. Thanks to the training, participants will develop the ability to deal with interpersonal disputes in the area of purchases. They will be able to recognize the causes and consequences of conflict situations and the types of conflicts generated by various parties (internal customers, suppliers, participants of purchasing projects, etc.). During the workshop, we put great emphasis on perfecting the art of reaching an agreement at the lowest possible cost for both parties. We will also present effective mediation techniques and specific conflict resolution strategies. During the training, we work on real conflict situations that take place at the buyer's work, e.g. when implementing new suppliers, taking over the spend, conducting purchasing projects, implementing a new purchasing process / purchasing procedure, new tools etc.
Program
I. The dynamics of the conflict
- Conflict mechanisms - intentional and unintentional
- Constructive and destructive energy of the conflict
- Conflict as a tool of manipulation
- A conflict that inspires change
II. Types of purchasing conflicts, negotiable conflicts and "dead ends".
III.Managing a purchasing conflict.
IV. Communication as the basis of cooperation.
- Blocking communication and turning them into effective ways of information flow.
- The importance of feedback.
- Beliefs and stereotypes provoking or reinforcing a conflict.
V. Personality and conflict - individual style of action in a conflict situation - self-diagnosis.
- Temperament.
- Assertiveness.
- Emotional intelligence.
- Distance and emotional control.
VI. Negotiations and mediation in conflict situations.
- Effective negotiation process.
- Contracting.
- Is the compromise bad?
- Position negotiations and "win-win" negotiations.
VII. The influence of tension on the quality of contact.
- Recognizing emotions and reading their meanings
- Developing competencies in the control of stress and emotions
- Beliefs and stereotypes provoking or reinforcing a conflict
Participants about our training:
"It opens the eyes, organizes knowledge."
"Perfectly run."
"It shows a new perspective on how to behave optimally in the face of conflict."
"Thanks to the knowledge gained during the training, I will communicate with the internal client in a more thoughtful way."
"Experienced trainers listening to the needs of the group - pro-active attitude and openness, full feedback".
"I really liked the fact that we were working on real examples of conflicts that we have to deal with on a daily basis in purchasing."
"The training has significantly expanded my knowledge of communication and assertiveness."
“Thanks to the training, I gained greater self-awareness of my own communication style. I also liked the mediation tools and techniques discussed. "
Training duration: 2 days
Big Fish trainers who provide hard purchasing knowledge are active professional people associated with procurement for over 20 or more years. They have experience in large international organizations, managing procurement on the regional or global scope. Experts cooperating with us have experience in managing both indirect and direct categories. Big Fish training, in addition to pure purchasing knowledge, contains elements that increase soft skills. We will provide clients who are interested in our services with full profiles of trainers dedicated to a given training program.